Network X 2023 Schedule

View, browse and sort the ever-growing list of sessions by pass type, track, and format. With this Session Scheduler, you can build your schedule in advance and access it during the show via Swapcard, once live. Sessions do fill up and seating is first come, first serve, so arrive early to sessions that you would like to attend!

The need for differentiation: Prioritising customer experience

Angela Vouziotis  (Group Owner - Broadband Connectivity , Telstra)

Location: Broadband World Forum Stage

Date: Tuesday, October 24

Time: 3:15 pm - 3:30 pm

Event: Broadband World Forum

Theme: Connected Smart Home

Session Type: Track

Pass Type: Speaker Pass, VIP Pass, Operator Pass, Sponsor Pass, Platinum Pass - Get your pass now!

Vault Recording: TBD

Audience Level: Broadband World Forum

  • How to differentiate on factors other than capacity & speed
  • Recognising that customer needs are broad and varied
  • Opportunities to improve the customer experience: Chatbots, customer data analysis and more